Shipping & Returns
We endeavour to despatch all items purchased within 3 working days depending on stock availability and size of order. For heavier or more valuable orders, we may upgrade to courier delivery at no extra cost if we think it provides a more appropriate level of tracking and cover.
When you place an order you will be able to select your preferred shipping method in the checkout.
Please also note that our shipping rates are weight-based and include a reasonable allowance for the weight of packaging materials and include VAT at 20%
We now ship to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain,Norway and Sweden. We also ship to The United States Canada, Australia and New Zealand too. Please not we are not liable for any import charges or taxes that may be imposed by receiving customs.
Cancellation and returns
We hope that you will be pleased with your purchases from Northumbrian Tin Soldier, however there may be occasions when you may need to return items to us.
We comply with (Distance Selling) Regulations 2000 and take Consumer Protection very seriously.
You can cancel your contract at any time up to 7 working days after delivery.
You do not have to give any reason for cancellation.
However, a brief explanation will help us to improve the service we offer to customers in the future.
To do this, please e-mail us or write to us.
Our email address is: [email protected]
Our address is:
Northumbrian Tin Soldier
22 Coquet Avenue
Tyne and Wear
If you cancel the order because you have changed your mind then you are required to:
- Take reasonable care of the goods whilst in your possession;
- please do not remove seals or shrink-wrap.
- Return the goods unused, at your own expense, ensuring that they are adequately packed and insured.
- We recommend that you use a recorded delivery service so that you can verify the successful delivery of your return.
- Clearly show the original order number on the returned package.
Refunds will be made to the same payment method used to pay when the order was placed.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights.
Faulty or Incorrect Goods
The buyer should inspect the goods immediately upon receipt. All items are checked prior to being shipped and are carefully wrapped .If the goods are faulty, missing parts, sent in error or have been mis-represented on our Website then you will be entitled to a full refund (including delivery costs) plus any return postal charges. Note however that this policy does not cover faults caused by accident, neglect or misuse on the part of the buyer. Please contact Northumbrian Tin Soldier before returning faulty or not-as-described goods.
Damaged during shipping or 'lost'
Where items have been damaged during shipping please retain all packaging as this may need to be inspected by the carrier. Please contact Northumbrian Tin Soldier before returning damaged goods. Claims for shipping damage must be made within 7 working days of receipt. We will make a claim for compensation with the carrier on your behalf. Please note that the carrier requires 30 days to make a decision on the claim.
Claims for loss cannot be made until 15 working days or more have passed since the item was due to be delivered. Please contact Northumbrian Tin Soldier if you have not received your goods after this time. We will make a claim for compensation with the carrier on your behalf. Please note that the carrier requires 30 days to make a decision on the claim.