Shipping & Returns
We endeavour to despatch all in stock items ordered before 12pm on the same working day, in stock orders placed after 12pm will be despatched next working day. For heavier or more valuable orders, we may upgrade to courier delivery at no extra cost if we think it provides a more appropriate level of tracking and cover.
When you place an order you will be able to select your preferred shipping method in the checkout.
Please also note that our shipping rates are weight-based and include a reasonable allowance for the weight of packaging materials. We do not make profit on shipping costs and will only charge what it costs us to ship the item.
Mini Saver Postage
Mini saver postage options where available will exclude most packaging allowing the parcel to fit within Royal Mails large letter PIP size. This allows for reductions in the cost of postage meaning you pay less but will exclude things like Boxes, Blister packaging Etc.
We ship products worldwide with very few exceptions, if for some reason you find that we do not have postage options for your location please let us know so we can add them in.
We are registered for VAT in the UK and our website shows both VAT and ex-VAT prices for you. When you place the order through the website, the Basket will automatically deduct the VAT from your order when you get to the Checkout. Printed materials are 0% rated for VAT, so there is no VAT to be deducted from our rulesets. For customers in the EU, please be aware that you may be liable for import VAT and handling fees on any packages coming into your country. Please check with your local postal/customs officials for more details.
Cancellation and returns
We hope that you will be pleased with your purchases from Northumbrian Tin Soldier, however there may be occasions when you may need to return items to us.
We comply with (Distance Selling) Regulations 2000 and take Consumer Protection very seriously.
You can cancel your contract at any time up to 7 working days after delivery.
You do not have to give any reason for cancellation.
However, a brief explanation will help us to improve the service we offer to customers in the future.
To do this, please e-mail us or write to us.
Our email address is: [email protected]
Our retail address is:
Northumbrian Tin Soldier
13 Albion House
Tyne and Wear
Our registered address is:
Northumbrian Tin Soldier Limited
22 Coquet Avenue
Tyne and Wear
If you cancel the order because you have changed your mind then you are required to:
- Take reasonable care of the goods whilst in your possession;
- please do not remove seals or shrink-wrap.
- Return the goods unused, at your own expense within 14 days, ensuring that they are adequately packed and insured.
- We recommend that you use a recorded delivery service so that you can verify the successful delivery of your return.
- Clearly show the original order number on the returned package.
Refunds will be made to the same payment method used to pay when the order was placed.
If you fail to return the goods, we will collect them within 5 working days, and we will charge you the direct cost of collection.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights.
Faulty or Incorrect Goods
The buyer should inspect the goods immediately upon receipt. All items are checked prior to being shipped and are carefully wrapped .If the goods are faulty, missing parts, sent in error or have been mis-represented on our Website then you will be entitled to a full refund (including delivery costs) plus any return postal charges. Note however that this policy does not cover faults caused by accident, neglect or misuse on the part of the buyer. Please contact Northumbrian Tin Soldier before returning faulty or not-as-described goods.
Damaged during shipping or 'lost'
Where items have been damaged during shipping please retain all packaging as this may need to be inspected by the carrier. Please contact Northumbrian Tin Soldier before returning damaged goods. Claims for shipping damage must be made within 7 working days of receipt. We will make a claim for compensation with the carrier on your behalf. Please note that the carrier requires 30 days to make a decision on the claim.
Claims for loss cannot be made until 15 working days or more have passed since the item was due to be delivered. Please contact Northumbrian Tin Soldier if you have not received your goods after this time. We will make a claim for compensation with the carrier on your behalf. Please note that the carrier requires 30 days to make a decision on the claim.
Northumbrian Tin Soldier cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the Delivery Partner.